Thank you for choosing MASTER OF IPTV services. We strive to provide you with high-quality content and a satisfying viewing experience. However, we understand that there may be circumstances where you may need to request a refund. This Refund Policy outlines the conditions and procedures for obtaining a refund.
Eligibility for Refund
1.1 Subscription Plans: We offer subscription plans for our IPTV services. Refunds for subscription plans are generally not provided after the service has been activated, unless there are exceptional circumstances, which will be evaluated on a case-by-case basis.
1.2 Trial: Please be aware that refunds for 24 hours trial is not provided.
Refund Requests
2.1 Valid Reasons: To be eligible for a refund, you must have a valid reason that falls within the scope of our refund policy, such as:
– Severe technical issues that prevent you from accessing the service.
– Failure to provide the advertised channels or content.
– Significant interruptions or outages of service.
2.2 Contacting Support: If you encounter any issues that may warrant a refund, please contact our customer support team as soon as possible. You can reach us through our designated support channels, including email and WhatsApp. We will work diligently to address your concerns and find a suitable resolution.
Evaluation and Resolution
3.1 Investigation: Upon receiving your refund request, we will thoroughly investigate the issue to determine its validity. This may involve troubleshooting steps, communication with you, or any other necessary means to assess the situation.
3.2 Resolution Options: If your refund request is approved, we will provide you with one of the following resolution options, depending on the circumstances:
– Full Refund: A complete refund of the amount paid for the service or purchase.
– Partial Refund: A partial refund, which may be calculated based on the period of service affected by the issue.
– Service Credit: In certain cases, we may offer service credits or extended subscriptions as an alternative to monetary refunds.
3.3 Timeframe: We will make every effort to process your refund request promptly. However, the timeframe for receiving the refund may vary depending on factors such as payment method and financial institutions. We will keep you informed throughout the refund process.
Non-Refundable Items
4.1 24H Trials: We may offer 24H trial periods for certain services. These trials are exempt from refunds.
4.2 Incompatible Devices: It is your responsibility to ensure that your device meets the minimum requirements for our services. Refunds will not be provided for purchases made on incompatible devices.
4.3 Change of Mind: Refunds will not be granted for requests based on a change of mind or personal preferences unrelated to service quality or functionality.
Amendments
5.1 Policy Changes: We reserve the right to modify or update this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
5.2 Continuing Use: By continuing to use our services after any modifications to this policy, you acknowledge and accept the updated refund policy.
Please note that this refund policy is part of our Terms of Service agreement, and by using our IPTV services, you agree to comply with these terms. If you have any questions or concerns regarding this policy or any other matter, please contact our customer support team for assistance.